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Groves & Banks
We will be pleased to accept your orders via the internet, telephone, email or post. You can place your order directly from the website using the secure online store and pay online with your credit or debit card.
You can telephone us on 01282 851003 and we will personally handle your order.
You can send us your order through the post or you can email us at email@example.com
Unfortunately orders to Australia, New Zealand, USA, Canada, Japan, China and Switzerland cannot be processed through our website. Customers from these countries are invited to email us with your order to enable us to invoice you through PayPal where you can pay using your credit or debit card if you do not have a PayPal account.
We will always try to answer any queries made within 2 working days.
Orders can be placed by telephone between the hours of 9.30am - 5.00pm, Monday - Saturday.
whichcrafts? can accept payment in a number of ways and we hope you will find one of them convenient to you. Our preferred method of payment is credit/debit card, however we will accept Paypal payments, cash, postal orders or cheques. Postal Orders and cheques can only be used for orders over £25.
Debit/Credit card payments are completely secure using our website. Your card details are transmitted to us using SSL and will be encrypted.
If you prefer to use Paypal, please complete your order and email us so that we can then invoice you via Paypal for payment.
Please do not send cash in the post, however if you opt to collect your order from our store, we do of course welcome cash!
Please note that books, magazines and patterns cannot be returned after ordering. Thank you.
The way post is charged has changed. The new changes came into effect on 21st August 2006.
Post now sent in the UK is priced by size as well as weight. Most of the orders when packed are over 25mm deep and therefore classed as a packet.
Postage charges are as follows:
Uk Mainland Stanard- £3.95 Uk Mainland Next Day Tracked- £4.95 Europe/Ireland - £9.95 Worldwide - £14.95
Orders are usually sent by Royal Mail 1st class postage, however please allow 3 to 5 days for delivery of your order. If you would prefer your order to be sent by Recorded Delivery or Special Delivery, please contact us. There will be an additional charge for this service as set by Royal Mail.
Orders placed on a UK public holiday are not available for next day delivery.
Please note that we are unable to send goods to the following countries: Afghanistan, Bosnia & Herzegovina, Belarus, Congo, The Democratic Republic of Congo, Cuba, Cote D'Ivoire (Ivory Coast), Iran, Islamic republic of Iraq, Democratic People's Republic of Korea, Republic of Korea, Liberia, Lebanon, Monaco, Myanmar, Sudan, Syrian Arab Republic, Yugoslavia, Zimbabwe.
Please get in touch if you wish to ask any questions regarding the P&P that haven't been answered here.