Should you wish to cancel your order within seven days, please contact us in writing - either by letter or by email. We will not accept telephone cancellations. All items must be appropriately packaged and returned so that we receive it within seven working days of the day after the date that the item was delivered to you. Items must be unused in the original packaging in a saleable condition along with a copy of the original receipt.

Orders where goods are received back after 7 working days or without a returns number will be charged a 20% re-stocking fee. We cannot accept liability for returned goods lost or damaged during transit. You are therefore advised to wrap the product(s) carefully to avoid damage and to return goods by recorded delivery or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you.

Refunds will be given in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. For debit and credit card refunds a charge of 70p will be deducted from the amount being refunded. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.

In the unlikely event that you receive damaged goods, please notify us in writing - letter or email within 72 hours of receipt and goods will be re-dispatched on return of faulty items.

If your order qualifies for 'free shipping' and is part or fully returned or part cancelled whichcrafts? reserve the right to charge postage and packing costs appropriate to the order value.

Please contact us if you are unsure about our returns policy. We aim to achieve 100% customer satisfaction and we hope that this will be the case with your order.