Ordering

We will be pleased to accept your orders via the internet, telephone, email or post. You can place your order directly from the website using the secure online store and pay online with your credit or debit card.

You can telephone us on 01282 851003 and we will personally handle your order.

You can send us your order through the post or you can email us at crafts@whichcrafts.co.uk

We will always try to answer any queries made within 2 working days.

Orders can be placed by telephone between the hours of 9.30am - 5.00pm, Monday - Saturday. However please remember our shop is closed on a Tuesday.

Postage and Packing is charged to you at cost. We do not try to make anything from the postal costs. A small charge is made for the packaging, as we are sure you will appreciate your order being securely and protectively packaged. Postage is then charged at cost using the Royal Mail standard rates. If you prefer to have your order sent via recorded or special delivery, please make sure this is made clear at the time of ordering and you will be charged the small extra cost.

Payment

whichcrafts? can accept payment in a number of ways and we hope you will find one of them convenient to you. Our preferred method of payment is credit/debit card, however we will accept Paypal payments, cash, postal orders or cheques. Postal Orders and cheques can only be used for orders over £25.

Debit/Credit card payments are completely secure using our website. Your card details are transmitted to us using SSL and will be encrypted.

If you prefer to use Paypal, please complete your order and email us so that we can then invoice you via Paypal for payment.

Please do not send cash in the post, however if you opt to collect your order from our store, we do of course welcome cash!

Knitting Books & Patterns

Please note that books, magazines and patterns cannot be returned after ordering. Thank you.

All our knitting patterns cost £2.95. However if a pattern is bought without yarn, we reserve the right to charge £3.50 for the pattern. If you would like to know how much yarn is required for your size, please get in touch with us and we would be only too pleased to help you. We are trying very hard to get this information up on the site for all our patterns, so please bear with us. If you place a subsequent order for yarn, please add this to the comments of your order and the difference of £1.00 will be deducted from your next order.

whichcrafts? Postage & Packing Information

The way post is charged has changed. The new changes came into effect on 21st August 2006.

Post now sent in the UK is priced by size as well as weight. Most of the orders when packed are over 25mm deep and therefore classed as a packet.

Postage charges are as follows:

Uk Mainland - £3.95
Uk Non-Mainland - £4.25
Ireland - £4.25
Europe - £5.95
Worldwide - £7.95

Orders are usually sent by Royal Mail 1st class postage, however please allow 7 to 10 days for delivery of your order. If you would prefer your order to be sent by Recorded Delivery or Special Delivery, please contact us. There will be an additional charge for this service as set by Royal Mail.

Postal charges to Europe and Rest of World

whichcrafts? send orders all over the world. If you are ordering from outside the UK, please contact us if you wish to know the exact cost for international delivery. Unfortunately even if your order is over £75, the postage will still have to be paid as we send orders Internationally Signed For.

Please note that we are unable to send goods to the following countries:
Afghanistan, Bosnia & Herzegovina, Belarus, Congo, The Democratic Republic of Congo, Cuba, Cote D'Ivoire (Ivory Coast), Iran, Islamic republic of Iraq, Democratic People's Republic of Korea, Republic of Korea, Liberia, Lebanon, Monaco, Myanmar, Sudan, Syrian Arab Republic, Yugoslavia, Zimbabwe.

Please get in touch if you wish to ask any questions regarding the P&P that haven't been answered here.

whichcrafts? Reward Point Scheme

Unlike many other online craft stores, we are unique in offering our customers an online loyalty point scheme.

This scheme awards points for the number of pounds spent in our online store on stamps, stamping accessories, crafts, knitting yarn etc etc. The points are added to your account each time you shop at whichcrafts.co.uk and you can log on at any time to be able to see how many loyalty points you have accumulated. Your points are available to be redeemed at any time and you can redeem these points as payment for part or all of your order at checkout. Please note that loyalty points are not awarded on sale items.

Questions & Answers

Here are a few Questions & Answers. If you have a question which is not answered below, please contact us through our contact page.

Q. How are loyalty points awarded?
A. Loyalty Points are awarded item by item as they are added to your basket. The number of points awarded per item is clearly marked, every point equals 1p off future orders (for example 70 points would be 70p off, 700 points would be £7 off), unless we have a special offer running. Keep an eye out for our 'Triple Points' special offers!

Q. How do I join the Loyalty Point Scheme?
A. As soon as you have registered your details with us and set up an account, you are subscribed to the Loyalty Point Scheme.

Q. When are the points added to my account?
A. We will add the loyalty points to your account on confirmation of payment of your order.

Q. How do I find out how many loyalty points I have?
A. You can log into your Customer Account at any time and click 'View My Rewards Points' to see the current status of your loyalty points. This information will also be displayed on the checkout page, providing you are logged in to your customer account.

Q. How many loyalty points will I receive per item?
A. We award 1 (one) point for every Pound (£) spent. We may also run promotions and special offers from time to time, where the number of loyalty points will increase per £ spent. You will be notified through our mailing list of such special offers etc.

Q. Do I have to redeem all my Loyalty Points at once?
A. Loyalty points are accumulated continuosly until you wish to redeem them against your order. You can see how many points you have accrued in the account menu section, once you have logged in. You can redeem as many points as you wish when you checkout. Any points remaining will continue to accumulate in your account.